I recently stumbled upon a charged Twitter thread from a consumer of accounting services.
In it, there is a laundry list of complaints about the industry. Among them:
- Lack of eSignature
- NOT taking work off the client’s plate (actually, giving them more)
- Over-relying on taking direction from the client
- Poor client engagement and customer service
- Complaints about portals and the poor UX (user experience)
As you can see, this person (Mike) wasn’t happy and I’m sorry to say that I have had similar experiences with firms I’ve worked with as a client of theirs.
Couple questions that I’d like you to ponder.
#1 – Does your firm have any of these problems? If so, what’s your plan to fix it?
#2 – Why are these complaints all too common in the accounting industry?
Get our awesome product content delivered daily-ish to your inbox
#3 – Why are firms resistant to changing to fix these issues?
Plenty to think about. Love to hear your thoughts.
PS. See the Twitter thread here (some strong language)
Talk soon,
Sean