Summary
Discover how turning negative feedback from paying customers into an opportunity can enhance your product. Learn how emotions play a vital role in decision-making and how to use them to your advantage. Leverage support channels to gather valuable feedback and discover unique ideas for improving your product.
Discover how turning negative feedback from paying customers into an opportunity can enhance your product. Learn how emotions play a vital role in decision-making and how to use them to your advantage. Leverage support channels to gather valuable feedback and discover unique ideas for improving your product.
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Key Points
- Negative feedback from paying customers can be an opportunity to improve your product.
- Emotions are powerful motivators and often drive decision-making.
- Use support channels to tap into emotionally charged feedback from customers.
- Ask customers why they want to cancel, delving into their expectations and missed opportunities.
- Losing access to feedback from testing, using, and paying customers can hinder product improvement.
- Leverage support channels to gather ideas and workshop with users to make your product better.
- Patterns and feedback from customers can inform product development and marketing strategies.
Quotes
- “For the most part, everyone makes decisions for emotional reasons, maybe angry, happy, sad, whatever it is.”
- “The feedback that you might get can fall into one or two categories, either it’s rational feedback and sometimes it’s irrational feedback.”
- “I want to cancel my account because your product, I thought your product was gonna be automated.”
- “I’m worried about losing access to vital information from someone who’s been testing, using, and paying for your product.”
- “This is a great area of opportunity to make your product better.”