E273: What To Do When You Miss the Obvious: Design Patterns and SaaS Applications

by Sean Boyce

October 10, 2023

Summary
In this episode, Sean discusses the importance of recognizing and rectifying missed design patterns in SaaS applications. He shares a personal experience of overlooking a crucial feature that affected user accessibility. Sean emphasizes the value of user feedback and the opportunity it presents to improve software and enhance the overall user experience.

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Key Points

Overlooking design patterns is a common mistake even for experienced product developers.
Quick product launches allow for testing and learning from user experiences.
Active support channels help address user requests and identify overlooked features.
Monitoring feedback enables continual improvement and aligns the product with industry standards.
Embracing design flaws as opportunities to enhance the software and user satisfaction.
User feedback provides valuable insights for making necessary product adjustments.
Building with users ensures a collaborative approach to creating better software.

Quotes

“Regardless of experience, you’re going to miss something relatively obvious. But that’s okay, it’s an opportunity to make your product better.”
“Keeping your support channels active and monitoring them helps you stay on top of user requests.”
“Recognizing design flaws and fixing them brings the user experience up to industry standards.”
“User feedback presents opportunities to enhance the software and meet customer expectations.”
“Building with users involves using their feedback to continually improve your product.”