Southwest failed to manage it’s technical debt. That left up to 1 million passengers stranded over the holiday season.
Southwest Airlines has just given us the perfect example of how not to manage technical debt.
Let’s review what happened to see what we can learn from it.
NY Times Article – https://www.nytimes.com/2022/12/31/opinion/southwest-airlines-computers.html
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Open Letter From The Union – https://makeitrightswa.org/wp-content/uploads/2022/05/President-Remarks-March-2022-RH-ed.pdf
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