Do you have underperforming franchises and you don’t know why?

You want to grow your business with the franchise model.  However, you have stores that are consistently underperforming.  This frustrates you to no end.  Some of your stores are crushing it, but why not all of your stores?

You’ve tried to help by communicating with the franchise owner or managers, but that prevents you from focusing on all the work you need to do to open more stores elsewhere.

You’re stuck and you don’t know what to do to get your underperforming stores back on track.

One thing you do know is they are not just underperforming, they are potentially damaging your brand and jeopardizing the success of your overall business.

Imagine if ALL of your stores were consistently high performing

Picture this – 6-12 months from now your most underperforming stores have caught up entirely with the high performers.  Now all of your stores are successful, and consistent.

You’re happy, your franchisee is happy and most importantly – the customer is happy.

You’re back on track and can now focus exclusively on growth.  You never thought you could move this fast.  Your franchise business is now climbing the ranks to compete with the bigger brands.

Know EXACTLY what needs
to be done to fix those stores

The problems standing in the way of success for your underperforming stores lie within those walls.  We will interview team members from multiple stores; anyone from part-time staffers to assistant managers to franchise owners. 

We’ll find the problems and present them to you in plain English, based on priority, impact, and level of effort to solve, making the next steps painfully obvious.

 

Why Should You Hire Us?
  • Our team are experts in identifying what we call problems worth solving
  • We have over 10,000 hours of interviews conducted to find problems like yours
  • We’ll map problems worth solving to solution-design criteria providing you with the tools you need to make improvements NOW
 
Here’s How It Works
  • We’ll interview people at each level of an underperforming store
  • We’ll interview people at each level of an overperforming store
  • We’ll uncover the top problems worth solving from your underperforming store to solution-design criteria learned from your overperforming store
Sample Report

Ready to fix those underperforming stores?

Are you ready to fix your underperforming stores once and for all? Great! Apply for our program by clicking the button below. The price is $10,000.

We don’t work with any business unwilling to commit at this level because if this number scares you either your problems aren’t painful enough or you just aren’t ready.

We are VERY confident that only one of the problems worth solving that we uncover once fixed will be worth more than double what you will invest to complete this process.

Apply Now

Our 100% money back guarantee – if after our first session you aren’t convinced that we’re up to the task and can add value to your business, we’ll refund 100% of your money.

The proof is in the results

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Nick, Benny’s Pizza

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Paul, Phila Massages

Have more questions?

We schedule your kick off session. We’ll get all the information we need to schedule interviews with your team from both locations.

If you already know the problems then great! Go fix them :). If you haven’t yet then there’s a reason for that. Perhaps you want the data to make sure those actually are the top problems worth solving? Many businesses come to us with one problem and the real problem is typically VERY different.
We can help there as well. However, you must purchase a research sprint first. Then we can talk about next steps.
We record every interaction, process them, extract sections and link to them in our reports. You will hear about the top problems facing the performance of those underperforming stores directly from the people on your team that we interview.

Who are you guys?

We’re a team of user research and customer discovery experts. As a team, we have more than 10,000 hours of conducted interviews and even more with processing and reporting on the results.

We know the retail industry in and out. Each of our team members has worked at a retail establishment themselves and several of our team members have built businesses to serve you and your typical customers so we know them too.

We’ve found problems that no one else has found because we are experts at asking the right questions to the right people at the right time. We have found some remarkable problems that have caused intense pain with relatively straightforward solutions that have transformed businesses like yours.

Put us to the test. I think that you’ll be happy that you did :).

Stop letting your weak stores jeopardize your business

If you don’t address these problems now, they won’t just NOT go away, they are going to get bigger and bigger and may even torpedo your entire business.  Don’t let this happen to you.  Address them now and remove that pain from your life forever.
Apply Now
Our 100% money back guarantee – if after our first session you aren’t convinced that we’re up to the task and can add value to your business, we’ll refund 100% of your money.

Our resources are limited

Demand for our service is high and our resources are limited. As such, we only select a few projects to work on each month. Quite often our booking is only available for a narrow window. Once it fills up, we have deactivated the sign up process. If it’s available now and you’re ready, we encourage you to jump on it because if you don’t then you’ll have to wait to fix those problems holding you back.