E67: Trouble at Salesforce

Let’s talk about what the trouble at Salesforce might mean for your product. Salesforce has avoided giving future revenue guidance which is rare for them. They are blaming it on economic conditions, but are there bigger problems at the world’s most successful SaaS company?  Let’s find out. Techcrunch article – https://techcrunch.com/2022/12/18/salesforce-ends-2022-in-an-unusually-turbulent-position Reddit thread – https://www.reddit.com/r/technology/comments/1001pd3/salesforce_ends_2022_in_an_unusually_turbulent/…

E66: Southwest Airlines Software Failure

Southwest failed to manage it’s technical debt. That left up to 1 million passengers stranded over the holiday season. Southwest Airlines has just given us the perfect example of how not to manage technical debt. Let’s review what happened to see what we can learn from it. NY Times Article – https://www.nytimes.com/2022/12/31/opinion/southwest-airlines-computers.html Open Letter From…

E64: Measuring Product-Market Fit

I want to share with you how I measure product-market fit and why you’re probably overthinking it. Product-Market Fit is often thought of as this elusive ambiguous concept, but I feel most people overthink it. There are two important dimensions from which to measure Product-Market Fit: Qualitative and Quantitative. Allow me to explain how I…

E63: Customer Discovery VS User Research

Both types are important for finding and keeping product-market fit. Let’s break them down. Customer Discovery and User Research both provide critical benefits to your product. Let’s talk about the impact and benefits of each so you can make sure you are doing everything you can to find and keep product-market fit as quickly as…